Shopping Guide


A new, secure and promising online shopping platform by Shun Hing Electronic Trading Co., Ltd. (hereinafter 'SHET', 'the company', 'us', 'we' or 'our') is now available at Ninki Denki eShop website (hereinafter 'eShop')! With Secure Sockets Layer (SSL) for message encryption, all information transmission is secured and kept confidential when you order at www.ninkidenki.hk .

IMPORTANT Note: eShop only accepts Visa, Mastercard, American Express, UnionPay, Wechat Pay (Coming Soon), AlipayHK and Alipay for online payment.


Order Procedures


Step 1: Select Product
Select the item you would like to order and press “Add to cart”. After item has been added to cart, you may adjust order quantity. You can either choose to “Continue shopping” or “Check out” to proceed payment.

Step 2: Recipient Information
Enter your personal information and delivery address. After information has been entered, press “Checkout”.

Step 3: Confirmation
Please verify your information that you have input in step 2. Confirm order item(s) by pressing “Confirm”.

Step 4: Payment
Read the important notice and press “Confirm and continue checkout” if you confirm your order. Once “Confirm and continue checkout” is pressed, you will be connected to a Secure Payment Page operated by Joint Electronic Teller Services Ltd (hereinafter 'JETCO') / American Express. Your payment instruction will be securely transmitted to the bank for authorisation.

You might be redirected to your card issuing bank and required to enter a password for authentication. Please contact your card issuing bank for service details.

Step 5: Complete
Order is completed. You will receive a confirmation email shortly. In the case of not receiving a confirmation from eShop, please contact cs@ninkidenki.hk .

Delivery / Pick-up Service

Delivery by / Pick up from S.F. Express details
Selected Items: Small-size items
Service Charge: Order HK$500 or above (Free) / Order less than HK$500​ (HK$30 Delivery Charge)
Estimated Delivery Time: within 7 working days
Coverage Area: Hong Kong
Delivery by Distributors details
Selected Item: large-size and expensive items
Service Charge: Extra Service Charge (if applicable)
Estimated Delivery Time: within 7 working days and office hours
Coverage Area: Hong Kong (not include outlying islands)
Delivery by Hongkong Post Ordinary Packet details
Selected Items: The order is less than HK$100 and 100g
Service Charge: HK$10
Estimated Delivery Time: within 7 working days
Coverage Area: Hong Kong
Pick-up from Ninki Denki details
Selected Items: Small-size items
Service Charge: Free
Remark: When your parcel is ready for collection, SMS will be sent out. The parcel is required to be picked up within 7 days upon notice.

Contact Us

Should you have any queries for our products and transaction procedures, please contact us at (852) 2733 3833 or email to cs@ninkidenki.hk .



We may amend this shopping guide without prior notice. Please review the contents in the eShop website periodically.

In case of dispute, Shun Hing Electronic Trading Co., Ltd. reserves the right for final decision.

In case there is any inconsistency or conflict between the English and Chinese version of this shopping guide, the English version shall prevail.

 


Shun Hing Electronic Trading Co., Ltd.

Delivery by / Pick up from S.F. Express

  • Free delivery will be provided for each purchase of HK$500 or above.
  • If order amount is less than HK$500, additional delivery charge is HK$30 for each delivery service.
  • Estimated delivery time is within 7 working days.
  • All delivery services are available in Hong Kong only, except for closed areas.
  • Extra days may be required for local holidays, weekends or promotion period.
  • SMS notice will be sent out when parcel is arrived at the selected S.F. Express outlet. Please show the SMS upon the pick-up.

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Delivery by Hongkong Post Ordinary Packet

  • The delivery charge is HK$10 for order less than HK$100 and 100g.
  • Estimated delivery time is within 7 working days.
  • All delivery services are available in Hong Kong only.

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Pick-up from Ninki Denki

  • Free of charge.
  • You will receive notification by email/SMS when order is arrived at the selected Ninki Denki. The order is required to be picked up within 7 days upon notice.
  • Address: 14/F, New East Ocean Centre, 9 Science Museum Road, Tsim Sha Tsui East, Kowloon
  • Hotline: 2733 3833
  • Office Hours: 9:00am - 1:00pm, 2:00pm - 6:00pm (Monday to Friday)
  • Closed on Saturdays, Sundays and Public Holidays

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Delivery by distributors

1. Shun Hing Logistics Co., Ltd

  • Free delivery will be provided for purchase of large-size and expensive products.
  • Extra service charge shall be paid to Shun Hing Logistics Co., Ltd.
  • Estimated delivery time is 7 working days once the order is confirmed and extra days may be required for local holidays and truck availability.
  • All delivery service should be within Hong Kong except for closed areas and designated outlying islands locations. (Lantau Island, Peng Chau, Hei Ling Chau, Lamma Island, Po Toi Island, Cheung Chau)
  • Delivery schedule is within office hour. (Designated areas can be delivery on Saturday morning)
  • In case of dispute, Shun Hing Logistics Co., Ltd. reserves the right for final decision.

2. Yukon Enterprises Limited 

  • Free delivery will be provided for purchase of auto dry box.
  • If buildings are without lift, there will be additional delivery charge $100 per floor.
  • Estimated delivery time is 7 working days once the order is confirmed and extra days may be required for local holidays and truck availability.
  • Additional charge is required for shipping to Islands, Tung Chung, Ma Wan and Discovery Bay.
  • Delivery Schedule (within office hours): Kowloon East (Mon) / Hong Kong Island (Tue) / Kowloon West (Wed) / New Territories East (Thur) / New Territories West (Fri)
  • In case of dispute, Yukon Enterprises Limited reserves the right for final decision.

2. Energy Trading Co., Ltd

  • Delivery will be provided for purchase of gas cooker / electric water heater.
  • Delivery fee HK$100 will be charged on delivery.
  • If buildings are without lift, there will be additional delivery charge $20 per floor. (maximum charge $80)
  • Estimated delivery time is 7 working days once the order is confirmed and extra days may be required for local holidays and truck availability.
  • Delivery Schedule (within office hours): New Territories and Kowloon (Mon-Sat) / Hong Kong Island (Tue, Thur, Sat) / Discovery Bay, Ma Wan, Tung Chung (Sat)
  • In case of dispute, Energy Trading Co., Ltd reserves the right for final decision.

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Extra Service Charge

Item Service Area

Charge for general appliances

(Single Trip)

Extra Charge for large appliances (81-120kg, 120kg or above: negotiable)

(Single Trip)

Remark
Disposal Charge Disposal of general used appliances HK$100 per item HK$250 per item Exclude the regulated electrical equipment
  Free statutory removal service (provided by ALBA IWS) Free N/A ALBA IWS is arranged to conduct removal service
  Upgraded removal service (provided by Shun Hing Logistics Co., Ltd) HK$100 per item HK$250 per item Removal service is conducted on the delivery date or after installation date
Additional Stair Charge If buildings are without lift or appliances can only be accessed through staircases of 3 floors or above, there will be additional delivery charge per floor HK$30 per floor for each item (Start counting from 3rd floor) HK$50 per floor (+HK$250 for large appliances) Delivery of goods and disposal of used appliances will be counted as two trips
Crossing Obstacles Charge There is a need to move appliances across obstacles such as washbasin, cabinet etc. HK$150 per item HK$250 per item Delivery of goods and disposal of used appliances will be counted as two trips
Remote Area Charge If the destination is not accessible by cars but accessible by carts only (distance between parking and building’s entrance to be 200m or above), surcharge is required HK$150 per item HK$250 per item Delivery of goods and disposal of used appliances will be counted as two trips

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